UF EFTI

EFTI Welcomes New Director: Dr. Rachel J.C. Fu

The Eric Friedheim Tourism Institute welcomes exciting leadership changes this Summer. Dr. Rachel J.C. Fu assumes the role of Director of EFTI, as well as Chair of the Department of Tourism, Hospitality and Event Management at the University of Florida.

EFTI Welcomes New Director: Dr. Rachel J.C. Fu The Eric Friedheim Tourism Institute welcomes exciting leadership changes this Summer. Dr. Rachel J.C. Fu assumes the role of Director of EFTI, as well as Chair of the Department
UF EFTI

EFTI Student and Faculty develop rural community’s resilience post-hurricane through home sharing

Although some communities are just now having to deal and learn from a crisis, this time caused by the COVID-19 pandemic, facing the importance of resilience for a crisis is not a new concept for some communities. Yu-Hua “Melody” Xu is a PhD candidate whose research focuses on destination resilience, community development, and sharing economy

EFTI Student and Faculty develop rural community’s resilience post-hurricane through home sharing     Although some communities are just now having to deal and learn from a crisis, this

UF EFTI

Building Safer Destinations to Strengthen Tourism and Community Connections

Dr. Rachel J.C. Fu, Chair & Professor of Dept. of Tourism, Hospitality and Event | Director of the Eric Friedheim Tourism Institute at the University of Florida

 

Tourism thrives where trust lives. A destination's image shaped by perceptions of safety, cleanliness, and livability, is central to travelers' decisions. While crime rates, shooting incidents, and visible cleanliness influence public narratives, a destination’s ability to respond with resilience, collaboration, and long-term strategic planning can redefine its trajectory. This editorial offers a forward-looking perspective: one that emphasizes the collective power of communities, governments, and industries to transform city images and offer visitors safer, more welcoming, and rejuvenating spaces to explore and return to.

The Perception Gap: Crime, Cleanliness, and the Tourist Mindset

Tourists choose destinations not only for attractions but for the overall experience, which begins the moment they consider a place and extends far beyond the trip itself. In recent years, media coverage of gun violence, public safety concerns, and environmental neglect has raised alarms for many U.S. cities and global destinations alike. Even a few high-profile incidents can erode decades of brand-building and influence travelers to reroute their plans.

Yet perception is malleable, and through intentional action, destinations can change the narrative.

Tourism as a Catalyst for Safety and Cleanliness

Cities and destinations around the world have proven that investments in safety and environmental care are not only public service imperatives, and they are growth strategies for tourism and economic development. When tourists feel safe walking downtown streets, visiting local parks, or taking public transportation, they engage more deeply with communities. When streets are clean, green spaces are maintained, and air and water quality are prioritized, destinations are not only more beautiful but they are more livable and more marketable.

 In fact, tourists become vocal ambassadors of positive change when they encounter a city that feels not only exciting but secure and cared for. Their social media posts, reviews, and personal recommendations carry the power to reshape reputations and inspire new waves of visitation.

A Strategic Call for Collective Action

To build a resilient and appealing destination image, a strategic, multi-sectoral approach is essential. Below are key strategies that cities, tourism boards, community organizations, law enforcement, and residents can jointly pursue:

  1. Cross-Sector Collaboration and Data Sharing  

    Tourism boards, public safety officials, and local governments should maintain open lines of communication, sharing real-time data on safety improvements, crime prevention efforts, and environmental progress. Transparency builds trust with both residents and visitors. Coordinated messaging—backed by facts—can help control narratives and highlight areas of improvement.

  2. Visible, Community-Focused Safety Initiatives  

    Investing in community policing, ambassador programs, and well-trained hospitality liaisons can enhance the visible presence of safety personnel in a non-intimidating way. When tourists see smiling, knowledgeable personnel in hotels, public areas, and visitor centers, they feel both welcomed and protected.

  3. Environmental Beautification and Urban Renewal  

    Cleanliness is more than aesthetics—it signals care. Strategic urban investments in street cleaning, green spaces, sustainable infrastructure, and waste management elevate a city’s image. Public art installations, pedestrian-friendly walkways, and outdoor lighting projects also contribute to a perception of safety and vibrancy.

  4. Media Partnerships and Narrative Reframing  

    Local and national media play a significant role in shaping public perceptions. Cities can proactively partner with media outlets to highlight positive stories, new initiatives, and testimonials from travelers who have had safe and enriching experiences. Video storytelling, influencer partnerships, and destination branding campaigns that center authentic, uplifting voices can shift perspectives.

  5. Community Inclusion and Empowerment  

    The most sustainable improvements happen when local communities are engaged as partners. Cities should invest in youth programs, workforce development in tourism and hospitality, and inclusive public forums. When residents feel proud of their neighborhoods, they become natural advocates for their destination.

  6. Preparedness, Crisis Communication, and Visitor Education  

    While safety cannot be guaranteed, preparedness is reassuring. Emergency plans, responsive crisis communication systems, and visitor education campaigns (including signage, mobile apps, and multilingual resources) all contribute to a sense of readiness and care.

Conclusion: From Challenge to Opportunity

Safety and cleanliness are not just features—they reflect a city's respect for its people, spaces, and guests. Rather than be defined by the past, destinations can lead with action, investing in strategies that foster safety, pride, and visitor trust.

Tourism unites people across cultures and generations. By prioritizing collaboration and well-being, cities can drive shared growth and lasting community impact. Let’s move beyond headlines toward a future where every traveler feels safe and every resident feels proud. With hope and commitment, we can create destinations where people, purpose, and place shine together.

April 18, 2025

[Image Credit: Getty Image]

Out of Office? Prove It. Why Vacation Should Actually Mean Vacation

Dr. Rachel J.C. Fu, Chair & Professor of Dept. of Tourism, Hospitality and Event | Director of the Eric Friedheim Tourism Institute at the University of Florida

Let’s talk about the importance of taking actual, restorative time off—and I don’t mean logging into Zoom calls from a hammock or “just responding to one little email” in the airport lounge. I mean a true mental escape. The kind where you forget what day it is, and your biggest decision is beach or brunch (or both).

Burnout: The Slow Burn with a Side of Inbox Guilt

You don’t wake up one day and say, “Today, I shall be burnt out.” No, it’s sneakier than that. It starts with:

  • Feeling tired even after sleeping like a rock

  • Forgetting why you liked your job (or people) in the first place

  • Snapping at your dog because your Outlook froze again

  • Needing three cups of coffee just to open your laptop

  • Thinking “vacation” means working from a sunnier Wi-Fi zone

And the worst part? Low-quality vacations—where you're technically “off” but spiritually tethered to email—do more harm than good. Your body may be poolside, but your brain is still stuck in a meeting that could’ve been an email.

The Great American Vacation Mystery: Where Did All the Days Go?

According to the U.S. Travel Association (2019), “over half of American workers (55%) didn’t use all their vacation days—leaving 768 million days unused. Of those, 236 million vacation days were completely forfeited, translating to $65.5 billion in lost benefits. If Americans used those days for travel, it could generate $151.5 billion in additional travel spending and support 2 million more U.S. jobs.” Less vacation means less travel spending, which hits the $1.1 trillion tourism industry like a sad little ripple in what should be a splashy pool of prosperity.

So yes—when you skip your vacation, you’re not just hurting yourself. You’re hurting beach towns, ski resorts, quirky roadside attractions, and every ice cream shop within a 50-mile radius.

Vacation: It’s Not Just for Fun (But It Should Be Really Fun)

Let’s be clear: vacation is not just about stopping work. It’s about restoring your whole self. It’s your chance to reclaim recreational joy—whether that means dancing like nobody’s watching, hiking like you’ve got a deer to impress, composing songs only you know how to sing, enjoying oil painting, or perfecting the noble art of lying still. Spend quality time with people who love you even though you never cc them on anything. Use the silence to rediscover who you are beyond job titles and email signatures. And never underestimate the power of rest: a well-rested brain is basically a superpower in slacks.

Use your vacation days. All of them. A fully present break can benefit not only your mental clarity and performance but also your relationships and overall quality of life. A restful vacation refreshes your mind, reignites your creativity, and makes you a stronger contributor upon return. So go ahead—take that well-deserved time off. Your health, your loved ones, and yes, even the travel economy, will thank you.

Ironically—and my staff is probably chuckling as they read this—I’m writing this during my vacation. I love what I do. My career brings me fulfillment, and my office often feels more like a place of purpose than pressure. When I’m focused on reaching goals and crossing tasks off my list, I feel energized and inspired. It’s not about overworking—it’s about passion. This rhythm of meaningful work and intentional rest is what drives my efficiency, clarity, and optimism. So yes, even while I’m enjoying the sun with SPF 50 and a coconut drink in hand, don’t be surprised if inspiration strikes—and I start typing. It’s a balance I choose, with joy and intention.

March 28, 2025

[Image Credit: New York Times]

Flow State of a Champion: The Inner Game of Gator’s Champion Night

Dr. Rachel J.C. Fu, Chair & Professor of Dept. of Tourism, Hospitality and Event | Director of the Eric Friedheim Tourism Institute at the University of Florida


On Gator’s Champion Game Night, it's more than just winning. It’s about entering the arena with a champion’s mind—where the real game is internal. When the stakes rise and the top two teams lock horns, it’s no longer just about skill. It becomes a battle of flow, focus, and finesse.

Flow—that elusive, high-performance state—is where champions are made. It begins the moment a player quiets the noise, tunes into the now, and becomes fully present. First comes focus, deep and unwavering. Then, fear dissolves, giving way to fluid execution—not overthinking, just instinct. From there, clarity and confidence emerge, allowing strategy to be not just planned, but embodied.

When two elite teams face off, it’s a test of more than talent—it’s a showcase of mental resilience, emotional stability, and inner power. Brilliance isn’t just what the world sees—it’s what happens when pressure knocks and the mind answers with poise. It’s not the loudest voice that wins, but the most grounded presence.

The champion mind is forged in pressure. It thrives on teamwork, strategizes with precision, adapts without panic, and rises with every setback. At the final whistle, the trophy doesn’t just go to the most physically dominant—it goes to the team that flowed under fire, that trusted each other, trusted the process, and leaned into the moment with every ounce of inner strength.

In the end, the champion is the one who plays from within.

2025 UF Men’s Basketball Team – You’re the high-flying Gators with fire in your game—soar for the dunk, spin with finesse, and rise above the rim. Go, Gator Champions!

April 7, 2025

[Image Credit: Getty Images]

Florida Tourism: From Crisis to Comeback

Dr. Rachel J.C. Fu, Chair & Professor of Dept. of Tourism, Hospitality and Event | Director of the Eric Friedheim Tourism Institute at the University of Florida


How Did the COVID-19 Pandemic Disrupt Florida’s Tourism Industry?

The Florida tourism industry experienced a historic downturn in early 2020 when the pandemic led to travel restrictions, business closures, and a decline in consumer confidence. Visitor numbers plummeted as theme parks, beaches, and major attractions either shut down or operated under strict capacity limits. International travel was particularly affected due to border closures. Since 2021, the industry has not only recovered but has surpassed pre-pandemic levels. Florida welcomed over 137.6 million visitors in 2022, breaking the previous record of 131.4 million in 2019. Domestic travel played a crucial role in this resurgence, as Americans sought destinations with outdoor activities, flexible safety measures, and minimal restrictions.


Was There a Risk of Total Industry Collapse?

There were major concerns that Florida’s tourism industry, one of the largest economic drivers in the state, could face long-term devastation. Florida welcomed 79.75 million visitors in 2020, marking a 39.3% decline from the 131.4 million visitors in 2019 and the lowest annual total in a decade, according to Visit Florida. Theme parks, including Disney World, Universal Orlando, and SeaWorld, faced months-long closures, and the cruise industry was at a standstill until mid-2021. Many feared that without significant government support, business innovation, and consumer confidence, Florida’s tourism sector could take a decade to recover. Decisive state leadership, early reopening efforts, and targeted financial support helped prevent a complete collapse. Florida's travel and tourism industry continued growing in 2023, reaching a record 156.9 million out-of-state visitors, though growth moderated to 1.4% following the post-pandemic surge. Visitor spending rose 4.9% to $131 billion, with the strongest increases in entertainment, lodging, and shopping, driven by the recovery of international travel. The sector contributed $127.7 billion to Florida’s economy, making up 10% of the state's Gross State Product and supporting 2.1 million jobs, or 14% of nonfarm employment. Tourism-generated taxes grew 5% to $36.9 billion, offsetting $1,910 per household in state and local taxes.


What Fueled Florida’s Tourism Rebound?

Florida’s rapid tourism recovery can be attributed to several key factors:

  • State Policies Favoring Reopening. Florida implemented some of the earliest and most aggressive reopening measures, allowing businesses to operate with fewer restrictions compared to other major tourism markets. This positioned Florida as an attractive destination for domestic travelers.

  • Pent-Up Travel Demand. By late 2021, Americans were eager to travel after prolonged lockdowns. Florida benefited greatly from this surge, with record-breaking hotel occupancy rates, theme park attendance, and beach tourism.

  • Domestic Tourism Boom. International travel restrictions lingered longer than domestic ones, leading Americans to prioritize domestic destinations. Florida, with its year-round warm climate and diverse attractions, became a prime choice.

  • Cruise Industry Rebound. After an extended pause, the cruise industry saw a dramatic resurgence as safety protocols reassured travelers. Florida’s ports, including Miami, Port Canaveral, and Fort Lauderdale, resumed operations and quickly ramped up to full capacity.

  • Technological Adaptation. Businesses accelerated their use of contactless technology, digital tickets, mobile check-ins, and virtual queuing systems, enhancing the guest experience while improving operational efficiency.

  • Marketing and Branding Efforts. Florida’s tourism board, Visit Florida, strategically marketed the state as a safe and desirable travel destination, further driving visitor numbers beyond expectations.


What Lasting Changes Have Benefited Both Tourists and Businesses?

The pandemic accelerated several trends in Florida’s tourism industry that have proven beneficial for both businesses and travelers:

  • Contactless and Digital Transactions. Theme parks, hotels, and attractions now rely heavily on digital tickets, mobile ordering, and cashless payments, streamlining operations and reducing physical contact.

  • Virtual Queues and Reservations. Many attractions now use reservation-based entry and virtual queuing systems to enhance crowd control and guest experience.

  • Enhanced Hygiene and Safety Measures. Heightened cleaning protocols, improved ventilation, and safety-focused infrastructure improvements have increased consumer confidence.

  • Flexible Booking and Cancellation Policies. Many travel providers, including airlines and hotels, have adopted more flexible cancellation and rescheduling policies, giving visitors greater peace of mind.

  • Rise of Workcations and Extended Stays. With remote work becoming more common, Florida has seen an increase in long-term stays, benefiting resorts, vacation rentals, and second-home markets.


What’s Next for Florida’s Tourism and Hospitality Industry?

Florida’s tourism industry has proven its resilience and adaptability, but future growth will require ongoing innovation and strategic planning. Several trends will shape the industry’s trajectory:

1. Sustainable Tourism. With increasing environmental awareness, Florida must invest in eco-friendly tourism initiatives, including coastal conservation, responsible wildlife tourism, and sustainable lodging options.

2. Diversified Travel Experiences. Beyond theme parks and beaches, Florida can further promote its cultural attractions, historical sites, and outdoor adventure tourism.

3. Infrastructure Development. Continued investment in airports, transportation systems, and hospitality infrastructure will be crucial for managing increasing visitor numbers.

4. Artificial Intelligence and Personalization. AI-driven customer service, smart travel assistants, and data-driven marketing will enhance visitor experience and operational efficiency.

5. Weather Resilience and Disaster Preparedness. Given Florida’s vulnerability to hurricanes and extreme weather events, proactive measures will be needed to safeguard tourism assets and reassure travelers.


A Resilient Future for Florida’s Tourism Industry

Florida’s tourism and hospitality sector has rebounded stronger than expected, proving its ability to adapt and thrive despite major disruptions. Moving forward, innovation, sustainability, and enhanced visitor experiences will be key to ensuring long-term success. The industry must remain agile, embracing new technologies and evolving consumer expectations to sustain Florida’s brand as a top global travel destination.

[Image Credit: iadb.org]

February 28, 2025

Sport Tourism: From Good to Gold

Dr. Rachel J.C. Fu, Chair & Professor of Dept. of Tourism, Hospitality and Event | Director of the Eric Friedheim Tourism Institute at the University of Florida

The Power of Sport Tourism in the USA and Florida

Sport tourism has long been a dynamic force in the global travel industry, and in the United States, it is a billion-dollar sector driving economic growth, community engagement, and athletic excellence. From major events like the Super Bowl and the U.S. Open to grassroots and youth sports tournaments, sport tourism not only fuels travel and hospitality but also fosters economic and cultural exchange. The state of Florida, with its year-round warm climate, world-class venues, and deep-rooted sports culture, stands at the forefront of this industry, leveraging its assets to attract both elite competitions and enthusiastic spectators.


Economic Impact and 2024 Highlights

In 2024, the U.S. has continued to capitalize on sport tourism, hosting marquee events such as the College Football Playoff National Championship, Formula 1 Grand Prix races, and the upcoming preparations for the 2026 FIFA World Cup. Florida has maintained its reputation as a premier sports destination with events like the Miami Open, Daytona 500, and spring training for Major League Baseball. These events contribute significantly to local economies, bringing in millions in tourism dollars, generating jobs, and supporting hospitality and retail industries.

Sport tourism extends beyond professional leagues. Amateur and collegiate tournaments, endurance events like marathons and triathlons, and adventure sports such as surfing and deep-sea fishing are integral to Florida’s sports ecosystem. The state’s renowned golf courses, including those in Palm Beach and Naples, attract thousands of visitors annually.

According to the 2023 findings from Tourism Economics, sports were the leading driver of room-night bookings in 63% of responding cities. The sports-events industry had a direct economic impact of $52.2 billion, contributing to a total economic impact of $128 billion and generating $20.1 billion in taxes. More than 200 million people traveled to attend youth and adult amateur sports events, as well as collegiate championships, resulting in over 73 million room nights. The industry also supported approximately 757,600 full-time and part-time jobs, highlighting its significant role in economic growth and community development. Florida ranks among the top states benefiting from the sports tourism industry, bolstered by its strategic investments in stadium infrastructure, training facilities, and event hosting, which further amplify its appeal.


Opportunities and Challenges in Sport Tourism

The opportunities in sport tourism are vast. With advancements in digital engagement, immersive fan experiences, and sports technology, destinations can create more interactive and accessible experiences for visitors. The growing emphasis on sustainable tourism has prompted sports organizations and venues to adopt eco-friendly practices, such as reducing plastic waste, implementing green transportation solutions, and ensuring responsible water and energy usage.

Sport tourism also faces challenges. Safety and security remain a top priority, with concerns ranging from crowd management at large events to ensuring the well-being of traveling athletes and fans. Weather disruptions, especially in states like Florida, where hurricanes can affect scheduling, pose another hurdle. Economic fluctuations can impact sponsorships and consumer spending on travel and tickets.


Building Community Through Sport and Supporting Athletes Beyond Competition

Beyond economic and logistical considerations, sport tourism serves as a bridge for community connection. It brings together diverse groups of people including fans, athletes, businesses, and residents to celebrate competition, perseverance, and teamwork. Cities that host sporting events often experience a boost in civic pride, cultural exchange, and charitable initiatives linked to sports programs.

Equally important is the role of sport tourism in shaping athletes’ careers and post-competition lives. Many athletes transition into leadership roles, coaching, or business ventures related to sports tourism. The self-discipline, teamwork, and strategic thinking cultivated in their athletic careers often translate into strong leadership in various fields. Supporting programs that help athletes transition into careers in sports management, broadcasting, or community development ensure their impact extends beyond their competitive years.


From Good to Gold: The Future of Sport Tourism

Sport tourism has evolved from a thriving industry into a key driver of economic and social prosperity. As the U.S. and Florida continue to embrace this sector, the focus remains on meaningful growth, safety, talent management, and innovation. With a commitment to excellence, sport tourism can go from good to gold, inspiring future generations of athletes, travelers, and leaders alike.

[Image Credit: unwto.org]

February 26, 2025

Robotics in Higher Education: Opportunities, Threats, and Outlook for the Next 30 Years

Dr. Rachel J.C. Fu, Chair & Professor of Dept. of Tourism, Hospitality and Event | Director of the Eric Friedheim Tourism Institute at the University of Florida

The integration of robotics into higher education is transforming the landscape of learning, research, and institutional operations. As technology evolves at a rapid pace, robotics is poised to play an increasingly central role across various disciplines, including STEMM (Science, Technology, Engineering, Mathematics, and Medicine), general business, hospitality business, space exploration, marine science, agriculture, security, and humanities. This comprehensive exploration examines the opportunities and threats presented by robotics in higher education and provides a 30-year outlook with strategies to harness the positive impacts while mitigating potential risks.

Opportunities of Robotics in Higher Education

Robotics is profoundly transforming higher education across multiple disciplines by offering hands-on learning experiences and fostering innovation. In STEMM (Science, Technology, Engineering, Mathematics, and Medicine) fields, robotics provides dynamic platforms for practical application and research. Engineering students design and test mechanical systems through robotics, while medical students use robotic surgery simulators to hone their skills in a low-risk or risk-free environment. Mathematics and statistics students analyze real-time data from robotics-based experiments, and robotic telescopes grant astronomy students expansive research opportunities. Agricultural and environmental science programs leverage robotics to address global challenges, with students using drones for crop monitoring, automated harvesters, and robotic sensors to track pollution and wildlife patterns.

The influence of robotics extends beyond STEMM, impacting business, hospitality, and social sciences. Business schools employ robotics to simulate supply chain operations, enhance customer analytics, and streamline marketing processes, preparing students to navigate the technology-driven workforce. In hospitality education, robots serve as front desk assistants and housekeeping aids, providing experiential learning in guest services. Humanities and social science students explore the intersection of technology and society, examining the ethical, psychological, and societal implications of human-robot interactions. Robotics plays a vital role in cultural preservation, language translation, and assisting individuals with disabilities, illustrating its multifaceted applications across diverse academic disciplines.

In addition to enriching educational programs, robotics is revolutionizing research and campus operations. Institutions involved in space and ocean exploration utilize robotic probes and autonomous underwater vehicles, allowing students in aerospace engineering and marine biology to engage in real-world scientific missions. On campuses, autonomous delivery robots and robotic security systems improve operational efficiency and safety, offering practical learning experiences for students in technology and security fields. The integration of robotics across disciplines not only enhances academic curricula but also equips students with the skills and knowledge necessary to address complex global issues and lead in an increasingly automated world.

Threats and Challenges of Robotics in Higher Education

The integration of robotics in higher education presents significant opportunities, but it also introduces a range of threats and challenges that institutions must carefully address. One of the most pressing concerns is workforce displacement, as automation of routine administrative tasks and traditional faculty roles raises fears of job loss. Although new positions in robotics management and maintenance are emerging, continuous reskilling is essential to prevent widespread unemployment. Human qualities like critical thinking and creativity remain irreplaceable, highlighting the importance of balancing technology with human-centered skills. Ethical and privacy concerns further complicate the landscape, as robotic surveillance and data collection challenge institutions to uphold privacy rights while embracing technological progress. Economic barriers may widen educational inequalities—wealthier institutions can afford cutting-edge robotics technology, while underfunded colleges risk falling behind, intensifying the digital divide and limiting access to transformative learning experiences.

Beyond economic and ethical considerations, higher education may face risks of overreliance on robotics and vulnerabilities to technological disruptions. Heavy dependence on automated systems can undermine students’ critical thinking and problem-solving abilities if technology is used as a substitute rather than a supplement to human cognition. Educational strategies must emphasize balanced integration, ensuring technology enhances rather than diminishes intellectual engagement. Meanwhile, cybersecurity threats and technological malfunctions pose substantial risks, with potential disruptions to teaching, research, and campus operations. Institutions will need to prioritize robust cybersecurity measures and invest in reliable system designs to safeguard against cyberattacks and technical failures. Navigating these interconnected challenges requires thoughtful planning, ensuring that the advancement of robotics in higher education promotes inclusivity, security, and the development of essential human skills.

Outlook for the Next 30 Years

Over the next three decades, I perceive that robotics will become a core component of curricula across all disciplines, fostering interdisciplinary learning that prepares students for diverse careers. Courses integrating robotics with ethics, business, environmental studies, and policy development will address the growing need for professionals who can navigate technological advancements responsibly. Personalized learning, powered by AI-driven robotics, will enhance education by offering adaptive tutoring tailored to individual learning styles and pacing. Immersive technologies like virtual and augmented reality, combined with robotics, will revolutionize classroom experiences, increasing engagement and comprehension across subject areas. The expansion of remote and hybrid learning models, facilitated by robotic avatars and telepresence robots, will further promote inclusivity and global collaboration, ensuring educational continuity even during global disruptions like pandemics.

Universities will play a vital role in advancing robotics research and fostering innovation through dedicated hubs and industry partnerships. These research centers will drive progress in sectors such as healthcare, sustainable agriculture, space exploration, hospitality business, and environmental sustainability, providing students with hands-on opportunities to develop solutions for global challenges. Ethical considerations will be integral to this evolution, with higher education institutions developing frameworks and offering courses on AI ethics, privacy, and technology governance. Efforts to bridge the digital divide will be crucial, with open-source platforms, affordable robotic kits, and international collaborations ensuring equitable access to robotics education for under-resourced institutions. Students will actively engage in sustainability-focused projects, leveraging robotics for environmental monitoring, renewable energy maintenance, and waste management, ultimately aligning technological innovation with ecological responsibility.

Preparing for the Future: Strategies for Embracing Opportunities and Mitigating Threats

To effectively integrate robotics into education, institutions will need to prioritize faculty development, interdisciplinary collaboration, and ethical governance. Continuous professional development programs will equip faculty members with the skills needed to incorporate robotics into their teaching and research, while partnerships with technology companies can provide access to cutting-edge tools and training. Fostering interdisciplinary collaboration across engineering, business, humanities, and medical faculties will encourage holistic approaches to robotics education, enabling students and researchers to address complex global challenges. At the same time, institutions must establish ethical guidelines and governance structures to ensure transparency, accountability, and respect for privacy in robotics applications. By involving diverse stakeholders in these governance frameworks, universities can promote responsible innovation and decision-making.

Ensuring access to robotics education and strengthening cybersecurity measures are critical components of a sustainable robotics-driven academic environment. Scholarships, grants, and community outreach programs can help bridge the digital divide, while affordable robotic kits and online learning platforms will democratize access to technology education. Robust cybersecurity protocols including encryption, regular audits, and secure network infrastructure are essential to protect robotic systems from cyber threats and maintain the integrity of research and learning environments. Fostering a culture of lifelong learning will be crucial as technology continues to evolve. By offering flexible learning pathways, micro/macro-credentials, and continuing education opportunities, institutions can empower learners at all stages of their careers to stay current with advancements in robotics and related fields.

Conclusion

In summary, robotics holds immense potential to revolutionize higher education across various disciplines, from STEMM to humanities. The next 30 years will witness significant advancements in personalized learning, research innovation, and global collaboration facilitated by robotics. While the opportunities are vast, addressing the associated threats is essential to ensure that technological progress benefits all members of society. By investing in faculty and student development, promoting interdisciplinary collaboration, and establishing ethical guidelines, higher education institutions can embrace the positive impacts of robotics while mitigating potential risks. Preparing for this future requires proactive strategies, meaningful policies, and a commitment to lifelong learning, ensuring that higher education remains a dynamic and achievable force for global progress.

February 21, 2025

[Image Credit: epc.ac.uk]

The Impacts of California Wildfires on Hospitality, Real Estate, Travel, Health, and Safety 

Dr. Rachel J.C. Fu, Chair & Professor of Dept. of Tourism, Hospitality and Event | Director of the Eric Friedheim Tourism Institute at the University of Florida 

 

Wildfires in California have escalated into a catastrophic crisis, endangering human life, communities, businesses, and the environment. The increasing frequency and intensity of these fires are driven by prolonged droughts and human activities, making them more destructive than ever.  Beyond the immediate devastation, the long-term impacts of wildfires extend across multiple sectors. Hospitality, real estate, and travel industries suffer severe disruptions, while public health and safety concerns rise due to air pollution and displacement. The economic, social, and environmental consequences demand urgent attention, requiring proactive strategies to mitigate future risks and enhance community resilience. 

 

Impact on Hospitality and Tourism 

California is one of the world's travel destinations, renowned for its national parks, coastal cities, wine country, and entertainment hubs. Wildfires deter tourism, leading to mass cancellations, destruction of resorts, and disruption of travel plans. Smoke and air pollution may make outdoor activities unsafe, diminishing the appeal of destinations like Yosemite National Park, Napa Valley, and/or Big Sur. Hotels and resorts in wildfire-prone areas suffer revenue losses as travelers seek alternative destinations with safer conditions. The long-term damage to the landscape reduces the recreational value of affected regions, making it challenging for the tourism industry to recover. Destination image is crucial for attracting visitors, and the perception of California as a wildfire-prone region negatively affects its appeal. 

 

Impact on Real Estate and Housing 

Property values in fire-prone areas plummet due to the high risk associated with ownership, while insurance premiums skyrocket, making homeownership less attainable. Rebuilding after a wildfire takes years, straining resources and delaying economic recovery. Many homeowners face the dilemma of whether to rebuild or relocate, altering demographic patterns and reducing the availability of affordable housing in affected areas. The real estate market may suffer as potential buyers hesitate to invest in regions with a history of wildfires. 

 

Impact on Travel and Transportation 

Wildfires disrupt transportation networks, making travel hazardous and unpredictable. Road closures, evacuations, and poor air quality hinder accessibility, deterring visitors and causing delays in supply chains. Airports in wildfire-affected regions often experience flight cancellations or diversions due to smoke-induced visibility issues. Public transportation services are disrupted, leaving residents and visitors stranded. Businesses that rely on efficient transportation, such as tour companies, suffer financial losses, while local economies dependent on tourism experience prolonged downturns. 

 

Impact on Health and Safety 

Smoke inhalation causes severe respiratory issues, particularly for children, the elderly, and individuals with pre-existing conditions like asthma. Long-term exposure to poor air quality increases the risk of lung disease, cardiovascular problems, and weakened immune systems. The mental health impact of wildfires is profound. Survivors may experience anxiety, post-traumatic stress disorder (PTSD), and depression after losing homes, loved ones, or livelihoods. First responders and healthcare workers are under immense strain as they manage the physical and psychological fallout of these disasters. 

 

Economic, Social, and Environmental Impacts 

Economic Impacts. Business losses are common, particularly in the hospitality, retail, and agricultural sectors, which suffer major revenue declines. Infrastructure damage is another significant consequence, as roads, power lines, and water systems require costly repairs. Homeowners and businesses face skyrocketing insurance premiums or even insurance denials, making it more difficult for communities to recover. Financial instability may lead to a decline in investment, as investors become wary of putting money into high-risk areas.   

 

Social Impacts. One of the most devastating effects is the displacement of communities, forcing thousands of residents to evacuate and lose their homes and belongings. Such upheavals often lead to a mental health crisis, such as trauma from property loss, injuries, and fatalities results in psychological distress. Emergency services experience strain, with firefighters, paramedics, and healthcare workers suffering burnout from prolonged response efforts. Disasters disrupt education, with schools closing due to poor air quality and destruction, hindering students' learning progress. The loss of cultural heritage further compounds the damage, as historical landmarks, national parks, and indigenous lands may be destroyed, erasing important cultural connections.   

 

Environmental Impacts. Large-scale deforestation and habitat loss result in the destruction of thousands of acres of forests and wildlife ecosystems. This leads to soil erosion and water contamination, as burned landscapes increase the risk of landslides and pollution in water sources. Air pollution is another critical concern, with wildfires releasing toxic gases and fine particulate matter that worsen air quality across entire regions. Furthermore, biodiversity declines as endangered species lose their habitats, upsetting the ecological balance. Wildfires contribute to possible climate change acceleration, as they emit large amounts of carbon dioxide, potentially exacerbating global warming.   

 

Wildfire Prevention Strategies 

For Residents. Residents play a crucial role in wildfire prevention by taking proactive measures to protect their homes and communities. Creating a defensible space is essential maintaining a fire-resistant buffer zone around homes by clearing dry vegetation reduces fire risks. Using fire-resistant materials, such as metal roofs and tempered glass windows, can further safeguard homes from ignition. Regular maintenance, like cleaning gutters and roofs to remove dry leaves and debris, helps prevent accidental fires. Residents should develop an emergency plan, ensuring evacuation procedures and emergency kits are ready. Staying informed by monitoring local fire alerts, weather conditions, and evacuation orders is critical for preparedness. Installing sprinkler systems to water landscapes reduces fire spread risks, while properly disposing of flammable waste, such as dry leaves and brush, minimizes potential fire hazards. Limiting outdoor burning, including bonfires and fireworks, further decreases the chances of accidental wildfires.   

 

For Visitors. Visitors to wildfire-prone areas must follow responsible practices to reduce fire risks. Checking local advisories for fire warnings before venturing into natural areas ensures visitors stay informed of any potential dangers. Open flames should be avoided, with campfires replaced by fire-safe cooking equipment. Properly disposing of cigarettes and matches instead of discarding them on the ground helps prevent accidental ignitions. Staying on designated trails minimizes the risk of unintentionally starting fires, as hiking in unauthorized areas can disturb dry vegetation. Visitors should report any suspicious activity, such as unattended flames or reckless behavior, to authorities. Being prepared with an emergency plan, including knowing evacuation routes and emergency contact numbers, is essential for personal safety. Finally, respecting fire bans and complying with all restrictions in parks and wilderness areas ensures that visitors contribute to wildfire prevention efforts. 

 

Conclusion 

California’s wildfires pose challenges to residents, businesses, and visitors, with devastating effects on hospitality, real estate, travel, health, and safety. The economic, social, and environmental consequences of these disasters emphasize the need for proactive prevention and preparedness. By implementing strategic fire prevention measures, investing in resilient infrastructure, and promoting public awareness, California can mitigate the impact of wildfires and protect its communities for future generations. The cooperation of government agencies, businesses, and individuals is essential in ensuring the state’s continued prosperity and safety despite the growing wildfire threat. 

January 31, 2025  

[Image Credit: Anadolu via Getty Images]

Positive Impacts of Winning Football Games on Local Communities  

Dr. Rachel J.C. Fu, Chair & Professor of Dept. of Tourism, Hospitality and Event | Director of the Eric Friedheim Tourism Institute at the University of Florida

 

The University of Florida (UF) Gators’ recent wins during the Fall 2024 football season demonstrate the multifaceted positive effects that athletic success can have on local communities. Victories provide fans with moments of joy, reducing stress and creating a sense of euphoria. The emotional high from Gators wins this season has likely contributed to a happier local community.

The victories not only inspire unity but also stimulate economic activity, lower crime rates, and enhance the community's overall sense of well-being.

 

Strengthening Community Unity

Winning football games boosts morale, fostering a shared sense of pride among students, faculty/staff, alumni, and residents. The Gators’ success provides a common ground for celebration, transcending social and economic divides. Community events and gatherings on game days foster camaraderie, strengthen social connections, and create a joyful sense of belonging.

 

Economic Boost

The economic ripple effects of a winning football season are profound, touching several local industries including:

  • Lodging: Fans, alumni, visitors and vendors often travel from out of town to attend games, increasing hotel and Airbnb occupancy rates. In Gainesville, for example, the demand for lodging has surged during the Gators’ successful season, with many accommodations reporting full bookings weeks in advance.

  • Food and Beverage Businesses: Restaurants and bars near the campus and stadium experience increased patronage on game days. Establishments offering pre-game meals, post-game celebrations, or game-day specials see spikes in revenue. Local breweries and cafes benefit from the influx of visitors seeking unique, local flavors.

  • Retail and Souvenirs: Winning seasons encourage fans to purchase team merchandise such as jerseys, caps, and memorabilia. Local businesses offering Gators-themed products enjoy higher sales, which contributes to the local economy.

  • Transportation Services: Increased travel activity supports rideshare companies, taxi services, and public transportation systems, driving additional income for these sectors.

 

Decreasing Crime Rates

There is evidence to suggest that community-wide engagement in positive activities such as sporting events correlates with temporary reductions in crime rates. Game days often act as a diversion, focusing energy on celebrations and shared experiences rather than disruptive behaviors. The collective excitement over the Gators’ victories contributes to a more positive, energized atmosphere in Gainesville, reducing instances of conflict or unrest.

 

Branding Gainesville as a Vibrant Destination

The Gators’ wins elevate Gainesville’s profile as a thriving sports destination. Visitors who experience the lively atmosphere during game days are more likely to return for other events, vacations, or even consider Gainesville as a place to live, work, or study. This influx of attention drives long-term economic development, creating opportunities for talent recruitment and growth for the UF campus and local businesses.

 

Building Long-Term Civic Benefits

The positive financial and social impacts of a winning season extend beyond the immediate economic gains. Increased revenue from businesses translates to higher tax collections, which can be reinvested into community development projects, education, infrastructure, and public services. Additionally, the elevated spirit and community pride contribute to a healthier, more connected populace.

 

Successful sports seasons at UF boost school pride among students and alumni, fostering a positive campus culture and enhancing the university's appeal. Winning seasons drive revenue growth for local vendors and stores, attract visitors eager to experience the campus atmosphere, and stimulate the broader local economy. Beyond economic benefits, they unify the community, reduce crime rates, and amplify Gainesville’s vibrancy. As chair of the Tourism, Hospitality, and Event Management department, I am grateful for the increased enrollment driven by these dynamic impacts. Go Gators!

[Image Credit: Photo by Ryan Friedenberg | The Independent Florida Alligator]

AI in Hospitality Corporate and Leadership

Dr. Rachel J.C. Fu, Chair & Professor of Dept. of Tourism, Hospitality and Event | Director of the Eric Friedheim Tourism Institute at the University of Florida


Adapting AI for corporate and leadership roles in hospitality has the potential to transform the industry by enhancing operational efficiency, customer experience, and strategic decision-making. With AI’s applications in predictive analytics, personalized customer service, and dynamic pricing, hospitality leaders can make data-driven decisions that are not only more precise but also proactive. Here’s how AI adoption in leadership can elevate the industry and the steps for successful implementation:


1. Personalized Guest Experience

AI-driven insights enable personalized customer interactions by analyzing guest data, preferences, and past behaviors. This can range from customized room settings and in-room services to tailored marketing messages and loyalty offers. For example, AI algorithms can analyze booking history and customer feedback, allowing corporate leaders to fine-tune offerings for guest satisfaction.


2. Predictive Analytics for Demand Forecasting

AI in hospitality can revolutionize forecasting by using predictive analytics to project demand trends. By analyzing historical data, social media trends, and even weather patterns, leaders can better understand demand fluctuations. This allows businesses to optimize staff scheduling, inventory management, and pricing strategies, leading to cost savings and improved guest satisfaction.


3. Dynamic Pricing and Revenue Management

AI’s ability to process large datasets enables dynamic pricing strategies, adjusting room rates based on demand, competitor pricing, seasonality, and guest behavior patterns. This can increase revenue without compromising guest satisfaction. AI-powered pricing strategies, seen in the airline or cruise industries, are becoming integral to revenue management in hotels and resorts, allowing them to stay competitive and responsive.


4. Enhanced Operational Efficiency

From housekeeping schedules to resource allocation, AI-driven automation can streamline backend operations. By predicting peak times and anticipating resource needs, AI can minimize downtime and prevent resource waste, leading to leaner and more sustainable operations. Additionally, AI chatbots and virtual assistants reduce the

administrative load on front desk staff by handling routine inquiries and reservations, ensuring that human resources are focused on higher-level guest interactions.


5. Training and Development for a Future-Ready Workforce

AI can support leadership by identifying skill gaps and providing personalized training content for staff development. Predictive analytics can determine areas where employees need improvement, enabling companies to provide targeted, AI-powered learning experiences that promote employee growth, engagement, and retention.


Steps for Successful AI Adoption in Hospitality Leadership

  • Outline what specific challenges AI will address in customer satisfaction, revenue management, or operational efficiency. This will help leadership prioritize projects and set measurable goals.

  • Ensure your organization has the data quality and storage capabilities to support AI algorithms. Many hospitality businesses partner with cloud providers and AI service vendors to manage data securely and efficiently.

  • Partnering with established AI vendors allows for smoother integration of solutions tailored to the hospitality industry. Collaborating with experts ensures a faster learning curve and better results.

  • Start with pilot programs to test AI applications on a smaller scale before full-scale implementation. For instance, initiate a chatbot program or test dynamic pricing in a specific market.

  • AI systems require ongoing adjustments to maintain accuracy and relevance. Establish a feedback loop for regular assessment and recalibration to adapt to emerging trends and customer expectations.

  • AI is most effective when used alongside skilled human resources. Invest in training employees to use AI tools and interpret data, so they’re empowered to make informed decisions.


How AI Will Shape Hospitality Leadership

With AI tools like natural language processing, machine learning, and computer vision becoming mainstream, the hospitality industry stands in the spotlight of a transformative period. Leaders equipped with AI insights can drive data-backed strategies, anticipate customer needs, and foster innovative, guest-centric experiences. The industry’s adaptability in AI can set new standards for both guest satisfaction and operational excellence, empowering leaders to take hospitality to new heights.

[Image Credit: EHL Insights]


Solutions for Theme Parks and Attractions to Help Visitors During Extreme Weather Conditions

Dr. Rachel J.C. Fu, Chair & Professor of Dept. of Tourism, Hospitality and Event | Director of the Eric Friedheim Tourism Institute at the University of Florida

As climate change leads to more frequent extreme weather conditions, theme parks and attractions must adopt comprehensive strategies to safeguard visitors and enhance their experience, while effectively managing risks. Florida’s average annual temperature is increasing due to global warming, leading to higher heat indices and more extreme temperatures. This creates challenges for outdoor attractions like theme parks, zoos, and nature reserves, which rely on visitor comfort. Prolonged exposure to heat can reduce visitor satisfaction and lead to health risks, such as heat strokes and dehydration.

According to NOAA, Florida’s temperature has increased by over 1°F since the late 20th century, with projections indicating a rise of up to 5°F by 2100 if greenhouse gas emissions continue at the current rate. Increased operational costs associated with cooling systems, maintaining visitor safety, and managing staff working under extreme heat conditions. Below is a list of potential solutions categorized into visitor safety, comfort enhancement, risk prevention, and risk management.

1. Visitor Safety Solutions

Real-time Weather Monitoring Systems

  • ▪Solution: Install advanced weather monitoring systems across the park to provide real-time updates on temperature, storms, and other weather-related threats.

  • Implementation: Utilize technology to broadcast weather alerts to guests via park-wide announcement systems, mobile apps, and digital signage.

  • Benefit: Visitors will receive early warnings about impending extreme weather (e.g., storms, heatwaves, hurricanes), allowing them to seek shelter or adjust plans proactively.

On-site Emergency Shelters

  • Solution: Build designated weather-safe shelters within the park that are accessible in case of severe weather such as hurricanes or storms.

  • Implementation: Place shelters at convenient locations throughout the park, clearly marked with signage and integrated into park maps.

  • Benefit: Providing safe spaces for visitors during emergencies will protect them from extreme conditions and minimize risks of injuries or exposure.

Cooling Zones and Hydration Stations

  • Solution: Create cooling zones and water refill stations to prevent heat exhaustion or dehydration during high-temperature periods.

  • Implementation: Establish shaded or air-conditioned cooling zones with misters and benches. Add water stations or hydration kiosks to encourage visitors to stay hydrated.

  • Benefit: Reduces the risk of heat-related health issues such as heatstroke, keeping visitors safe and comfortable.

2. Comfort Enhancement Solutions

Indoor and Climate-controlled Attractions

  • Solution: Expand the number of indoor attractions and air-conditioned experiences that are unaffected by extreme heat, storms, or poor air quality.

  • Implementation: Design themed indoor zones, theaters, and dining areas to give visitors a break from harsh weather.

  • Benefit: This ensures that guests can still enjoy attractions even when outdoor conditions are unfavorable, leading to an uninterrupted experience.

Flexible Ticketing and Visit Rescheduling

  • Solution: Implement flexible ticketing policies that allow visitors to reschedule visits when extreme weather is forecast.

  • Implementation: Introduce an app or online platform where visitors can easily change their ticket dates without penalty in the event of weather-related disruptions.

  • Benefit: Improves customer satisfaction by allowing them to avoid hazardous conditions without losing their investment in tickets.

3. Risk Prevention

Sustainable Infrastructure and Design

  • Solution: Build infrastructure designed to withstand hurricanes, flooding, and other weather- related challenges.

  • Implementation: Utilize materials and construction techniques that are more resistant to extreme weather, such as elevated buildings, flood barriers, and storm-resistant roofs.

  • Benefit: Prevents structural damage during storms and reduces downtime or costly repairs, ensuring parks remain operational and safe after events.

Enhanced Landscaping for Flood Control

  • Solution: Implement natural landscaping solutions such as permeable surfaces, bioswales, and retention ponds to manage water runoff during heavy rainfall and flooding events.

  • Implementation: Designed-park layouts that include rain gardens, artificial wetlands, and strategically placed vegetation to absorb excess water.

  • Benefit: Minimizes flood damage to park infrastructure and reduces the risk of water-related hazards to visitors.

Eco-friendly Cooling Technology

  • Solution: Use green technology such as solar-powered cooling stations, reflective paints, and cool roofs to reduce heat absorption.

  • Implementation: Apply heat-reflective materials to structures, install solar-powered fans, and introduce green roofing or walls that lower ambient temperatures.

  • Benefit: Lowers overall temperature in the park, providing a more comfortable environment while reducing energy costs and environmental impact.

4. Risk Management

Staff Training and Emergency Response Plans

  • Solution: Train staff regularly on emergency procedures for extreme weather events, such as hurricane evacuations, heatwave responses, and medical assistance for weather-related illnesses.

  • Implementation: Develop and rehearse comprehensive emergency response plans, with designated staff roles and responsibilities during crises.

  • Benefit: Ensures that employees can respond quickly and effectively, minimizing visitor risk and promoting a sense of security.

Visitor Communication and Safety Guidelines

  • Solution: Provide clear safety instructions and weather guidelines to visitors before and during their visit through apps, email alerts, and signage.

  • Implementation: Use mobile apps and social media to share real-time updates on weather conditions and appropriate safety actions visitors should take.

  • Benefit: Increases visitor awareness and preparedness, allowing them to make informed decisions to stay safe during their visit.

Insurance and Liability Management

  • Solution: Invest in comprehensive insurance coverage that accounts for weather-related risks and ensures financial protection in case of extreme weather events.

  • Implementation: Regularly update insurance policies to cover hurricanes, flooding, and other natural disasters, while offering contingency plans for lost revenue during closures.

  • Benefit: Limits financial losses and helps the park recover quickly from disruptions caused by severe weather.

Conclusion

Florida’s theme parks and attractions can adapt to climate change by implementing these solutions that focus on both risk prevention and effective management. By preparing for extreme weather events, enhancing visitor comfort, and building climate-resilient infrastructure, parks can continue offering safe, enjoyable experiences while minimizing the impact of climate change-induced challenges. Implementing these strategies not only protects visitors but also ensures long-term operational sustainability.

[Image Credit: EPA]

Disaster Recovery and Tourism Potential in Coastal Counties, Florida

Dr. Rachel J.C. Fu, Chair & Professor of Dept. of Tourism, Hospitality and Event | Director of the Eric Friedheim Tourism Institute at the University of Florida

Many coastal counties, home to some of Florida's most cherished destinations, rely heavily on the hospitality and tourism industries as key economic drivers. Like many coastal regions, they face significant vulnerability to natural disasters, especially hurricanes. Disaster recovery plays a significant role in shaping the impacted county’s tourism potential, with long-term impacts depending on the speed, efficiency, and sustainability of recovery efforts.

Immediate Impacts on Tourism

After a disaster, tourism typically suffers an immediate and significant decline. Hotel closures, infrastructure damage, and the temporary suspension of popular attractions deter visitors in the short term. Additionally, the psychological effect of media coverage showing scenes of devastation further diminishes tourist interest. For instance, Pinellas County’s history of quick, coordinated recovery efforts, bolstered by a strong local government and public-private partnerships, has proven its resilience.

Rebuilding for Future Potential

The key to restoring and enhancing impacted (coastal) counties’ tourism potential lies in how recovery is managed. A strategic, sustainable approach can not only repair damage but also improve infrastructure, boost community preparedness, and restore confidence among visitors. For instance:

  • The rebuilding of beachfront areas, hotels, and tourist facilities offers opportunities to integrate more resilient structures, ensuring long-term sustainability in the face of future disasters. Such improvements may include storm-resistant buildings, enhanced flood protection, and improved emergency response systems.

  • Post-disaster marketing campaigns can significantly influence the speed of recovery in the tourism sector. Messaging that focuses on resilience, community spirit, and the return of iconic attractions helps re-establish the area’s appeal.

  • The disaster recovery phase can provide an opportunity to re-evaluate and diversify tourism offerings. For instance, Pinellas County could capitalize on its natural beauty to attract eco-conscious travelers, promoting sustainable tourism activities such as birdwatching, kayaking, and conservation-focused tours in restored wetlands and protected areas.

Lessons from Fort Myers

When examining trends from other hard-hit tourism communities, such as Fort Myers following Hurricane Ian in 2022, there are valuable lessons that can guide disaster recovery and tourism redevelopment efforts in other affected counties:

  • Fort Myers broadened its tourism offerings beyond its beaches by promoting historical and cultural attractions, creating a more resilient tourism economy. This approach can serve as a model for other impacted counties, particularly by showcasing inland attractions like arts scenes, heritage tours, and culinary experiences.

  • In Fort Myers, local businesses played a vital role in the recovery process. Many small businesses quickly adapted, reopening and supporting tourism even before major infrastructure projects were completed. Similarly, local businesses in other coastal areas will be key to the tourism sector's recovery, offering unique and personalized experiences that are difficult to replicate elsewhere.

  • Fort Myers successfully secured state and federal disaster recovery funds to rebuild critical tourism assets, such as beachfront parks and marinas. Coastal counties affected by disasters can pursue similar funding to not only restore but also enhance tourism infrastructure, making it more attractive and sustainable in the long run.

Trends in Post-Disaster Tourism. Recovery in disaster-affected regions generally follows a few distinct phases:

  • Visitor numbers often see a sharp decline immediately after the disaster, followed by a slow rebound as recovery efforts progress. During this period, media and marketing campaigns play a crucial role in reassuring potential tourists about safety and available services.

  • A growing trend in disaster-stricken areas is volunteer tourism, where travelers visit to assist in recovery efforts. Many impacted coastal counties could capitalize on this by organizing volunteer activities such as clean-up efforts, rebuilding projects, or eco-restoration initiatives.

  • Destinations that adopt sustainable, resilient tourism models tend to experience stronger long-term recoveries. There is increasing emphasis on attracting markets interested in eco-friendly tourism, cultural experiences, and authentic local engagement—factors that can support the recovery of impacted coastal counties.

The Path Forward for you

Although natural disasters can cause significant short-term disruption, coastal counties like Pinellas have the potential to emerge stronger. By prioritizing resilient infrastructure, innovative tourism offerings, and clear communication with potential visitors, the county can ensure its tourism sector not only recovers but thrives. Having learned from both its own challenges and the experiences of other communities, like Fort Myers, many coastal counties are perceived as well-positioned for a brighter, more resilient tourism future.

[Image Credit: FEMA]

Publication: UF’s Eric Friedheim Tourism Institute

SpaceX: A Journey of Innovation, Exploration, and the Future of Space Tourism

Dr. Rachel J.C. Fu, Chair & Professor of Dept. of Tourism, Hospitality and Event | Director of the Eric Friedheim Tourism Institute at the University of Florida

In the future, STEMM won’t just be “Science, Technology, Engineering, Math and Medicine”—it’ll be “Space, Time, Exploration, Moon, and Mars”!

Space Exploration Technologies Corp., known as SpaceX, has revolutionized space travel, exploration, and the future of human endeavors beyond Earth. Founded by Elon Musk in 2002, SpaceX was established with a goal of reducing space transportation costs and enabling the colonization of Mars. SpaceX has had a noticeable impact on the history of space exploration and innovation.

Early History and Vision

SpaceX was founded at a time when space exploration was dominated by government agencies like NASA (National Aeronautics and Space Administration) and Roscosmos (the Russian space agency). Musk’s vision for SpaceX was rooted in making spaceflight affordable and accessible. He believed that reusability in rockets could dramatically lower the costs of sending humans and cargo into space. This vision marked a departure from the traditional, expensive single-use rockets that were then the norm in space missions.

In its early years, SpaceX faced numerous challenges. The company’s first three attempts to launch its Falcon 1 rocket between 2006 and 2008 ended in failure. These failures placed SpaceX on the brink of bankruptcy, but in 2008, a successful fourth launch put SpaceX on the map. This breakthrough caught the attention of NASA, which was looking for private partners to potentially replace the Space Shuttle program, scheduled for retirement in 2011.

SpaceX’s Partnership with NASA: The Road to Commercial Spaceflight

In 2008, SpaceX secured a $1.6 billion contract from NASA under its Commercial Orbital Transportation Services (COTS) program, designed to encourage private companies to develop reliable, cost-effective space transportation services. SpaceX's Dragon spacecraft became the first privately developed spacecraft to dock with the ISS in 2012. This marked a turning point in the relationship between public space agencies and private space companies.

The NASA-SpaceX partnership, while primarily driven by the need for cost-effective access to space, also underscored a shift in NASA’s role from being the sole provider of space transportation to becoming a collaborator in fostering innovation in space exploration. In 2020, SpaceX became the first private company to send astronauts to space under NASA's Commercial Crew Program.

The Crew Dragon spacecraft, launched atop a Falcon 9 rocket, carried NASA astronauts to the ISS, marking the first crewed spaceflight from U.S. soil since the final Space Shuttle mission in 2011. This successful collaboration between SpaceX and NASA not only revitalized American

spaceflight capabilities but also demonstrated the potential of public-private partnerships in the aerospace sector.

The First Private Spacewalk: A New Era in Space Exploration

In September 2021, SpaceX made history by conducting the first all-civilian space mission, dubbed Inspiration4. Two of the significant achievements in recent human space exploration included [1] SpaceX's Inspiration4 mission (2021), which took the crew farther into space than any human had traveled since NASA’s Apollo missions; and [2] a Falcon 9 rocket launched from Kennedy Space Center’s Launch Complex 39A at 5:23 a.m. Eastern on September 10, 2024 as part of the Polaris Dawn mission. Inside the SpaceX Crew Dragon capsule, crewmates Anna Menon and Scott Poteet oversaw safety tethers, while Isaacman and Gillis prepared to venture into open space after depressurizing the spacecraft. The crew achieved a key objective early in the flight, reaching an altitude of 870 miles—the highest for a crewed spacecraft since the Apollo missions 60 years ago. The orbit's apogee was then reduced to 458 miles for the spacewalk and the remainder of the five-day mission.

This accomplishment is particularly meaningful given that the last time humans had ventured that far from Earth was during the Apollo 17 mission in 1972, the final mission of NASA’s Apollo program. The fact that a private company achieved this feat underscores the remarkable progress made by SpaceX and signals the beginning of a new chapter in human space exploration.

SpaceX’s Impact on History and Innovation

Its reusable Falcon rockets, the Dragon spacecraft, and Starship (still under development) represent significant technological advancements in the aerospace industry. By designing rockets that can return to Earth and be reused, SpaceX aimed to lower the cost of spaceflight, making space more accessible for both government and commercial endeavors. Companies like Blue Origin, founded by Jeff Bezos, and Virgin Galactic, led by Richard Branson, have emerged as competitors, each contributing their own innovations to space travel and tourism.

The Future of Space Tourism

With the success of missions and the growing interest from private individuals and companies, space tourism is poised to become a significant industry in the coming decades. SpaceX’s Starship, a fully reusable spacecraft currently under development, is designed to carry large numbers of passengers to destinations such as the Moon, Mars, and beyond. Musk’s goal is to establish a self-sustaining colony on Mars, and Starship is central to that vision. The spacecraft's ability to carry up to 100 passengers at a time suggests that the dream of commercial space tourism is within reach.

While space tourism is earning more attention, its potential impact on humanity’s future is enormous. Space travel for leisure or scientific purposes will not only push the boundaries of human exploration but also foster a new era of collaboration between nations, private companies, and individuals. As costs continue to decrease and technology advances, space tourism could become as routine as air travel is today, further expanding our understanding of the cosmos.

Conclusion

Blu Oigin, Virgin Galactic and SpaceX’s contributions to space exploration have reshaped the landscape of the aerospace industry. SpaceX’s partnership with NASA, along with its numerous

firsts—such as the first private spacewalk and the farthest human space travel since Apollo—have made it a key player in the future of space exploration. As SpaceX continues to innovate and push the boundaries of what’s possible, the future of space tourism looks bright, with humanity on the cusp of a new era in which space travel is not just for astronauts but for many interested ones.

[Image Credit: NASA]

Space Tourism Offers Opportunities For Interested Individuals: Are You One Of Them?

Dr. Rachel J.C. Fu, Chair & Professor of Dept. of Tourism, Hospitality and Event | Director of the Eric Friedheim Tourism Institute at the University of Florida 

How Likely is it that Space Travel & Tourism Will be Within the Reach of Anyone Who Isn't a Billionaire? What Would Need to Happen for it to be Accessible for Regular Folk?  

 

Space Tourism offers opportunities for interested individuals to experience the advantageous excitement of being in space and enjoy their journey for leisure purposes. Space tourism refers to commercial activity that allows civilians to travel into space. Initially popularized by Dennis Tito, the first private citizen to visit the International Space Station (ISS) in 2001.  

 

Morgan Stanley predicts that by 2040, the global space industry could generate over $1 trillion in revenue. Meanwhile, UBS forecasts that space travel will compete with long-distance airline flights, reaching a market size of $20 billion annually by 2030. NASA has also contributed to this burgeoning sector by awarding $415 million to three companies for the development of commercial space stations. Additionally, the Space Tourism Conference highlighted the rapid capital accumulation by participants, signaling a robust growth in the industry within just a few years. 

 

It’s not reserved for billionaires only anymore. Based on space travel options between suborbital flights and orbital flights and their duration of experiences in space, space fare has been recently estimated to fall within the range of $300,000 to the multi-millions for passengers to experience weightlessness, the force of gravity (GG-force), and view the beauty of the earth from another angle. 

 

On The Flip Side, Are There Any Promising Developments In Space Tourism—I.E. New Players, Technology That Might Make It More Affordable, Etc.? 

Virgin Galactic, Blue Origin, SpaceX, Boeing, Axiom Space, and Space Perspective are the six major spaceflight companies that have been in the news offering trips to space, and more are expected to join the list of space tourism companies. There is no doubt that innovative technologies are tested continuously, that campaigns about the positive sides of enjoying a spaceflight are progressive, and that more groups are paying attention to the importance of establishing a global spaceflight safety guide. When there is a demand, the supply will make space tourism more affordable in the near future.  

 

Opportunities in Space Travel & Tourism 

Space travel & tourism offers multiple opportunities. Economically, it could become a lucrative market, contributing to job creation and economic growth in regions hosting spaceports and related infrastructure. For science, it presents a chance to conduct research in microgravity environments, which can be beneficial for experiments in fields like medicine and material science. 

 

Space tourism can inspire public interest in space and science, potentially leading to increased funding and interest in STEMM (Science, Technology, Engineering, Mathematics, and Medicine) fields. It also offers a unique perspective on Earth, known as the "overview effect," where travelers report a cognitive shift in awareness, often resulting in increased appreciation for the planet's vulnerability. 

 

What headwinds does the space tourism industry face?  

Price, safety, security, missions of the spaceflights, and negative environmental impacts are the likely obstacles to be faced by the space tourism industry. A successful spaceflight that returns safely integrated with passengers’ testimonies amplified by (social) media can ease many people’s doubts.   

 

The environmental impact is a significant concern, as rocket launches can emit substantial amounts of greenhouse gases and other pollutants that could harm the upper atmosphere and contribute to climate change. The risk to human life is also non-trivial, as space travel remains inherently dangerous, and industry’s regulatory environment is still underdeveloped. 

 

Another challenge is the ethical consideration of spending vast amounts of resources on space travel that could be used to address urgent issues on Earth, such as poverty and climate change.  

 

The need for continuous oversight of the industry and the involvement of at least one governmental body in the ongoing global space race would be advantageous for all stakeholders. Private companies could expand opportunities for independent research and experiments in space, enhancing the collective pool of knowledge for future generations. 

 

Future of Space Travel & Tourism 

The future of space travel looks promising but requires navigating technological, regulatory, and ethical hurdles. Technological advancements will continue to reduce costs, making space tourism more accessible to a broader audience. As international collaborations increase, hopefully, we will witness standardized regulations governing space travel, which enhance safety and operational efficiency. The role of private-public partnerships will be crucial in shaping the direction of the industry, especially in addressing sustainability and safety concerns. 

 

Space travel & tourism presents unique opportunities for higher education. Universities can develop programs focused on space tourism and relevant studies, offering courses in space law, aerospace engineering, and sustainability in space. These programs could prepare students for careers in the space industry, which will likely demand a new generation of engineers, scientists, space farmers, and policymakers. 

 

Conclusion 

Space travel & tourism is at an exciting juncture. Its integration into global markets and higher education programs signifies its evolving role from a niche luxury to a critical area of academic and commercial interest. As the industry matures, it will play a vital role in shaping our understanding of space, our place in the universe, and our responsibilities to Earth.  

Publication: UF’s Eric Friedheim Tourism Institute 

[Image Credit: NASA]

EFTI Advisory Board Welcomes Danny Klein

Danny Klein

Editorial Director

QSR and FSR magazines

Danny Klein is the Editorial Director at QSR and FSR magazines, two of the restaurant industry’s leading trade publications and part of the WTWH Media portfolio of brands. QSR is celebrating its 27th year in business and continues to serve as a leading resource for franchisees, executives, and thought leaders throughout the foodservice world. FSR, founded 12 years ago, covers the full-service restaurant sector. A graduate of the University of Florida College of Journalism and Communications, Danny spent more than a decade covering high school, college, and professional sports throughout Florida before joining the company as the associate editor of FSR magazine in 2015. A Brooklyn, New York, native, he lives in Chapel Hill, North Carolina, with his wife, Lindsey, basset hound Maggie, daughter, Audrey, and son, Dean.

EFTI Advisory Board Welcomes Laurel Herman

Laurel Herman, president and CEO of Worth International Media, has been an integral part of travel publishing for over 45 years, and since 2001 has been managing Worth’s predominantly women-operated team.

Laurel Herman

In the dynamic world of travel publishing and fueled by her love of exploration and cultural exchange, Laurel Herman’s entire professional career has been at the forefront of the travel and meeting publishing industries.

Her career started after graduating from the University of Florida in the early ’70s when she joined Worth International Media Group, working in various capacities including being named Publisher/Editorial director of Recommend Florida in the early ’80s. From 1983 to 1990, Laurel grew Recommend by opening an office in New York City and hiring a talented team of writers and sales team members to build the brand into a global publication with worldwide destination coverage and advertisers.

The years in New York City illustrated Laurel’s visionary leadership and relentless drive to propel Recommend to new heights. With a keen focus on producing quality content and meeting the evolving needs of their audience, she ensured the brand remained at the forefront of the travel publishing landscape.

For the 5+ decades that Laurel has worked at Worth International Media, the company has been a leading voice in the travel, custom and meeting incentive publishing arena, crafting captivating content for the global travel and tourism industry sector.

As a predominantly women-operated team with a female CEO in a mostly male- dominated industry, Laurel remains committed to fostering an environment of support and empowerment for her staff, and as a small business, Worth International has capitalized on a unique opportunity to showcase the talented women who make up the Worth International family. But Worth also has made DEI and all of its principles a pillar of the company’s corporate culture.

Produced in both print and digital formats, Recommend, the company’s leisure travel brand, and Prevue, its meetings and incentives brand, are known for their distinctive designs and immersive editorial content, while maintaining reputations as both notable and trustworthy publications.

Recommend is a beacon for travel professionals seeking information on unforgettable experiences for their clients, while Prevue Meetings + Incentives, which Laurel launched in 2009, provides experiential destination content and invaluable insights and resources to meeting and incentive planners. Also, under her leadership, Prevue launched Visionary summits, which gives planners the opportunity to receive high level education on topics vital to their professions and that earn important CEU’s (Continuing Education Units). Both brands exemplify Worth International’s commitment to excellence in travel and meeting/incentive market publishing.

Laurel also launched a number of initiatives in Worth’s custom publishing division through the 1990s and 2000s that included in-room magazines for brands like Loews Hotel Corporation and Gaylord Hotels; the in-house magazine for Simon Malls; and the in-flight magazine for Spirit Airlines, Skylights.

Worth’s long and mutually rewarding relationship with Visit Florida—which began years ago with the Florida Visitors Guide, the Florida International Travel Planner and the state’s Official Meeting Planners Guide— and continues to this day, as Worth recently reached the milestone 25th year of publishing Undiscovered Florida ..

Under Laurel’s direction, Worth International’s long and varied forays into custom publishing products also included the Georgia Travel Industry Guide, the Sarasota Visitors Guide, the Universal Studios Travel Industry Guide and the Fort Lauderdale Meeting Planners Guide, not to mention a wide array of custom publishing projects for clients throughout Latin America, including the Official Mexico Meeting Planners Guide.

Under Laurel’s leadership, the company and its brands have maintained memberships with organizations such as ASTA, MPI, FICP, SITE, Visit Florida and EFTI.

Earlier in her career, Laurel served on the board of directors for SKAL, an international travel organization fostering friendships and travel as well as the Advertising Federation of Greater Miami, where she produced the organization’s newsletter. Laurel also published monthly newsletters for the Towns of Bay Harbor Islands and Bal Harbour.

Laurel Herman continues her love for travel and its transformative power of exploration and cultural exchange with ongoing travel assignments as President and Editorial Director of PREVUE Meetings + Incentives and Recommend as well as working with her full-time editorial team and a bevy of dedicated and talented freelancers.

Meet our EFTI Board member: Jay Wolszczak

Jay Wolszczak has over 30 years of experience working for several major hospitality companies and currently serves as First Watch Restaurant’s Chief Legal Officer, General Counsel and Secretary. First Watch is an award-winning Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients across its network of neighborhood restaurants. There are more than 520 First Watch restaurants in 29 states. In 2021 under Jay’s leadership, First Watch completed a successful IPO and First Watch is traded on the Nasdaq under ticker symbol FWRG. Jay previously was General Counsel and Senior Vice President of Business Affairs for Hard Rock International and its portfolio of Hard Rock Cafés, Hard Rock Hotels and Hard Rock Casinos worldwide. Prior to his tenure at Hard Rock, he was an associate with Akerman Senterfitt and Holland & Knight. Jay graduated with honors from the University of Florida’s Levin College of Law and was a member of the Florida Law Review. He also received his undergraduate degree from University of Florida receiving a Bachelor of Science in Business Administration-Finance.

EFTI Advisory Board Welcomes Andrew T. Marcus

Andrew T. Marcus, Marriott Vacations Worldwide Corporation

EFTI BIO

10-30-23

Andrew T. Marcus serves as senior vice president and deputy general counsel of Marriott Vacations Worldwide Corporation (NYSE: VAC), a leading global vacation company that offers vacation ownership, exchange, rental, and resort and property management, along with related businesses, products, and services. His current responsibilities include overseeing an international team of attorneys and other legal professionals that support the company’s efforts with respect to new product innovation and structuring, government affairs and advocacy, information and technology, intellectual property, non-U.S. operations, and the Interval International exchange and travel benefits business.  Previous responsibilities also included managing legal support for global sales and marketing, privacy, and labor and employment.   

 

Prior to joining MVW, Andy served as both chief legal officer and chief operating officer for an Orlando-based timeshare resort and golf course developer, and, prior to that, as a partner in the Orlando office of the national law firm, Baker & Hostetler, where he practiced in the area of real estate and related business law with an emphasis on the hospitality industry.

 

Andy received his BA from the State University of New York at Binghamton in 1986 and his JD with honors from the University of Florida in 1990, where he also served as an editor on the Florida Law Review.  He is a longtime participant in the American Resort Development Association (ARDA), the national trade association for the vacation ownership industry, where he currently serves on its Legislative Policy Council, and previously served as chairman of both its State Legislative Committee and Federal Issues Committee.  Andy is a member of the Florida Bar.

Where is travel going?

by Alisson Clark

Caesars Entertainment CCO Pavan Kapur on 4 trends that will shape the industry — and how to stay ahead of them

When Pavan Kapur thinks back to challenges his industry has faced, from the 2008 economic downturn to the COVID pandemic, the Caesars Entertainment executive recalls how the travel, tourism, hospitality, and events sectors all yearned for expert guidance.

 

Fast forward to April 2023, when Kapur, who graduated from the University of Florida in 2000, returned to campus for a board meeting of the Eric Friedheim Tourism Institute. Row after row of posters from EFTI director Dr. Rachel J.C. Fu and her collaborators displayed cutting-edge research on topics from artificial intelligence to post-pandemic trends — insights available through a newly launched EFTI Partnership Program.

 

“Expertise like this can help us prepare for what’s next,” Kapur says.

 

Kapur became Caesars’ chief commercial officer in June, where he oversees areas as varied as pricing structure and customer-facing technology, including the website and mobile app. Fielding multiple vendor pitches each day for new innovations keeps Kapur well aware of the rapid shifts in the industry and the need to stay abreast of them. As part of EFTI’s advisory board, he’s excited to bring members the latest findings from UF, consultations from EFTI researchers, and a pipeline to top talent, among other benefits.

 

He outlined four factors shaping the industry’s future where the EFTI partnership program can give members an edge. 

 

Shifts in spending

Gen Xers and Millennials are projected to inherit $16 trillion from Baby Boomers in the next ten years, which Kapur foresees triggering an industry-wide shift. “Unlike Baby Boomers who have built a reputation for being savers, I think the generation now are willing to spend their money, and they're going to spend it on nice things and nice travel experiences,” he says. EFTI partnership members get access to exclusive whitepapers on such emerging topics in tourism and hospitality.

 

Advancing artificial intelligence

“Everyone's talking about how AI will shape hospitality. Will AI transform the way people book their vacations, so instead of a travel agent guessing what you like, AI can curate an experience for you based on your likes? On the partner side, is AI going to shape the way we staff? AI is obviously the buzzword. How does it go from being a buzzword to actually being implemented? That's going to shape the industry over the next five to 10 years.” With a university-wide commitment to AI across the curriculum and the country’s most powerful university-owned AI supercomputer, “UF and EFTI are going to put theory into practical use,” he says. Partners have exclusive access to workshops and seminars, one of which recently covered AI.

 

An agile workforce

As the industry undergoes rapid change, so will the skill sets required of tourism professionals. “That's the beauty of this job. It's never the same,” Kapur says. As a top public university located in tourism-driven Florida, UF creates a stream of qualified candidates for jobs and internships. EFTI partners get early access to top graduates of the Tourism, Hospitality and Event Management program, as well as scholarships for eligible employees for UF’s online Master of Science in Tourism and Hospitality Management. Internships can not only provide low-cost labor to help with seasonal demand, but also build a new generation of innovators, Kapur says. “Creating new leaders, watching their careers grow and flourish and helping them get to where they want to be — that's so rewarding. It’s the part of the job I love the most,” he says.

 

Working across sectors  

“Companies are no longer operating in silos,” Kapur says, offering the example of an airline and hotel joining forces to leverage their loyalty programs. With an advisory board that draws on restaurant, hotel, cruise, golf, theme park and other sectors, EFTI partners can join conversations about ways to collaborate “to make sure that we offer the best value and best experience for our customers.”

 

For more information on the EFTI Industry Partnership Program and how to join, visit https://uftourism.org/our-partners.

EFTI/THEM in the News

[February 22, 2024] “If you’re planning to go into the hospitality industry, the pathway is increasingly going to involve some sort of familiarity with AI. That’s one of the key messages in “Artificial Intelligence, Machine Learning, and Robot Applications in Hospitality Businesses,” a new book by hospitality professor Rachel J.C. Fu. In the following Q&A, Fu discusses how the hospitality jobs of the future will rely more and more on technology to provide a pleasant guest experience.”

[February 14, 2024] Dr. Rachel J.C. Fu wasn’t just attending her first Formula One as a fan. As the inaugural chair of the University of Florida’s department of tourism, hospitality and event management, she saw this as an opportunity. Big events and festivals represent a growing share of the tourism market – as an educator, Dr. Fu wants to prepare future leaders to manage them. 

Our THEM dept Chair and EFTI Director, Dr. Rachel J.C. Fu has been featured on some of the world's premier news outlets, and our department has made headlines in premier business and industry publications: 

[July 27, 2023]. Boca Beacon. “New Airlines Make for Breezier Visits, Fewer Stopovers.”

 [June 29, 2023]. Forbes Advisor. “More Back-To-Back Hurricanes Are Possible. Will That Push Up The Price of Travel Insurance?”

 [June 29, 2023]. US News and World Report. “Despite ‘Titan’ Submersible’s Fatal Wreck, Extreme Tourism Among the Ultra Wealthy Isn’t Going Away. From the Titan submersible to Virgin Galactic’s rocket plane, the ultra-rich are paying top dollar for extreme adventures that can be short on regulations and high on danger.”

 [June 13, 2023]. Florida Trend. “Survey Reveals why people Choose to Visit Florida”. Story as the lead.

 [June 8, 2023]. The Capitolist. “Report: social media plays the biggest role in attracting tourists to Florida.”

 [June 7, 2023]. University of Florida News. “Survey reveals why people choose to visit Florida”.